About Why The Customer Is Not Always Right by Adam P Evans:
Are you in a business that thinks the customer is always right?
Do you have to deal with unruly customers who are never satisfied?
Is it time to rethink what you always believed?
The customer is always right. You will hear those words all the time, particularly if you work in a business within the service industry with face to face customers. This concept has been in existence for so long, that it has become ingrained and it is often repeated without any real understanding of what it actually entails. But today, it’s wrong.
This book, Why The Customer is NOT Always Right, has been written from a wealth of experience in dealing with poorly behaved customers, and it offers insights into:
How to reduce your interactions with bad customers
Techniques for removing bad customers before they even set foot inside your business
Looking after the mental wellbeing of your staff
Being prepared to say goodbye to the bad customers
Determining your valuable customers and looking after them
Spotting troublemakers
And much more…
The days of the customer being right in every situation are long gone and ridding yourself of the bad ones who cause you grief will actually help your business thrive in the long run and you gain better customers as a result.
It’s time to change the way you think about the people you serve!
Buy the book:
Author Bio:
Entrepreneur, author, father, hospitality professional, DJ/Producer and business owner, not in any order of importance. My book, Why The Customer is NOT Always Right, takes a different perspective on dealing with bad customers from my experience of more than 20 years in the industry.
Adam P Evans is an entrepreneur and author who has been employed in hospitality for over 20 years. He is the owner of Bar Almighty LLC a bar, restaurant and nightclub staffing, training and consultant agency based in Florida. He uses his unparalleled access to over 20,000 hospitality employees across Florida to provide quality staff for major concerts and events across the state.
Added to his job in hospitality, Adam has embarked on a writing career with his first book, Why The Customer is NOT Always Right, which takes a different perspective on dealing with bad customers from his experience of more than 20 years in the industry.
Currently, Adam resides in Tampa, Florida, where he is an accomplished DJ and Producer and runs a YouTube channel with his son.