About Why The Customer Is Not Always Right by Adam P Evans:
Are you in a business that thinks the customer is always right?
Do you have to deal with unruly customers who are never satisfied?
Is it time to rethink what you always believed?
The customer is always right. You will hear those words all the time, particularly if you work in a business within the service industry with face to face customers. This concept has been in existence for so long, that it has become ingrained and it is often repeated without any real understanding of what it actually entails. But today, it’s wrong.
This book, Why The Customer is NOT Always Right, has been written from a wealth of experience in dealing with poorly behaved customers, and it offers insights into:
How to reduce your interactions with bad customers
Techniques for removing bad customers before they even set foot inside your business
Looking after the mental wellbeing of your staff
Being prepared to say goodbye to the bad customers
Determining your valuable customers and looking after them
Spotting troublemakers
And much more…
The days of the customer being right in every situation are long gone and ridding yourself of the bad ones who cause you grief will actually help your business thrive in the long run and you gain better customers as a result.
It’s time to change the way you think about the people you serve!
Buy the book:
Author Bio:
Adam Evans is an entrepreneur and author who was born and raised in Fort Myers, Florida. He attended the University of Alabama before returning to Florida and attending Webber University. His early entrepreneurial spirit allowed him to create a music magazine from scratch and a breakfast cafe all before finishing college.
Adam has either owned bars in Ybor City or been employed in the hospitality industry as an experienced General Manager for 20 years.
He has a history of utilizing unique staff training techniques to replicate winning sales formulas for all staff members.
He is currently the owner of Bar Almighty LLC. A bar, restaurant and nightclub staffing, training, and consultant agency. He uses his unparalleled access to over 30,000+ quality hospitality employees across Florida to provide staff for major events.
Adam has embarked on a writing career with his first book. “Why The Customer is NOT Always Right” takes a different perspective on dealing with bad customers from his experience of more than 20 years in the hospitality industry.
Currently, Adam resides in Tampa, Florida, where he is a single father to his son and co-parents his daughter. He is also an accomplished DJ and Producer. In his free time, he and his son have a YouTube channel called Pauls Cards and Games.
His ambitions for the future are to be the most successful father and provider he can be. He believes that real knowledge, just like wealth, is generational. He aims to pass on his knowledge on to his future generations. This is the first book of many.