Customer Escalations Management: The Golden Recipe(The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas
Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?
If so, then this is the book for you!!!
No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.
You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.
In Customer Escalations Management: The Golden Recipe, you will discover:
◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
◆ Why customer escalations can actually be a boon to your company.
◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.
And much, much more!
No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.
If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now.
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A business leader, award-winning and best-selling author, with expertise in customer relationships management, Nikolaos Zormpas is an established professional in the field who combines emotional intelligence with his care for people to create satisfying customer experiences. Holding an MBA in International Business Innovation, Nikolaos boasts a career in a Fortune 500 environment building and fostering high-performance teams, while using his experience to educate newcomers and veterans on customer relationships management.
His methods of problem-solving and navigating complex customer and worker relationships are admired by the people who work with him. Nikolaos’s passions include establishing an innovative society that has the main focus on people, integrity, and high ethics. He enjoys integrating and analyzing existing and new strategies within the current and future business context.